Ross Memorial Hospital - Kawartha Lakes
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Compliments and Concerns

Ross Memorial Hospital is committed to providing an exceptional experience for our patients and their families. We welcome your compliments, concerns or suggestions for improvement and encourage you to be involved in your care.

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What To Do If You Have A Concern

If you have a concern, please speak directly to your physician or care team member or ask to speak with the unit manager. The Quality and Patient Relations Office is also available to you for assistance.

The Quality and Patient Safety Office will support you through your experience at the hospital and assist you with questions or concerns. Whether you have a complaint, a suggestion or a compliment, we’d like to hear your feedback. Our goal is to improve safety and quality of care at Ross Memorial Hospital.


Quality and Patient Relations
Office hours: Monday to Friday 8:00am - 4:00pm (excluding Statutory Holidays)

When To Contact Quality and Patient Relations Office

What We Can Do For You and Your Family