Compliments and Concerns

Ross Memorial Hospital is committed to providing an exceptional experience for our patients and their families. We welcome your compliments, concerns or suggestions for improvement and encourage you to be involved in your care.

What To Do If You Have A Concern

If you have a concern, please speak directly to your physician or care team member or ask to speak with the unit manager. The Quality and Patient Relations Office is also available to you for assistance.

The Quality and Patient Safety Office will support you through your experience at the hospital and assist you with questions or concerns. Whether you have a complaint, a suggestion or a compliment, we’d like to hear your feedback. Our goal is to improve safety and quality of care at Ross Memorial Hospital.

Contact

Quality and Patient Relations
705-328-6126   quality@rmh.org
Office hours: Monday to Friday 8:00am - 4:00pm (excluding Statutory Holidays)

When To Contact Quality and Patient Relations Office

• When you want to share a compliment
• When you want to give us your ideas or suggestions
• When you want to know more about your rights
• When you have concerns, or grievances, about services or interactions with RMH staff or physicians.

What We Can Do For You and Your Family

• Listen and be supportive
• Explain how things work and what you can expect from the hospital and the doctors
• Help everyone communicate better with each other – your family members, our staff and our doctors
• Respond to your concerns and help to sort out issues and problems
• Work with you and members of your health care team to help you understand your options and choose your next steps
• Ensure your feedback is shared with your health care team