Ross Memorial Hospital - Kawartha Lakes
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RMH receives highest possible Accreditation ranking

The Ross Memorial Hospital’s commitment to quality patient care received special recognition this week by surveyors from Accreditation Canada, when they awarded the Hospital the highest possible level of accreditation:  Accreditation with Exemplary Standing.

Accreditation is a voluntary process, through which hospitals can be certified as meeting all official requirements. It involves the thorough investigation of the hospital’s processes and policies, and culminates with a 3-day visit by Accreditation Canada surveyors, who are healthcare officials from hospitals across the country.

The surveyors assess the quality and safety of patient care processes, the worklife culture, and check the hospital’s performance against a list of 2,188 standards. The RMH team’s compliance rate was 99.6%, a result which is extraordinary.

The surveyors speak to frontline staff and physicians, patients and their families, managers and members of the Board of Governors, and the hospital’s community partners.

Following the site visit, Accreditation Surveyor Jim Hornell complimented the team’s focus on quality patient care, saying “it’s very clear you have a quality culture and safety is embedded in it. This is a very patient-focused organization, and also very community focused.”

“I’m so proud of our entire team. Receiving Accreditation with Exemplary Standing affirms that our hospital is dedicated to providing the best care for our patients,” said Dr. Bert Lauwers, RMH President and CEO. “Accreditation testing takes place every four years, but our focus on exceptional care never stops. Every year, we set new goals and objectives, and ensure they align with our strategic plan. This announcement confirms we’re realizing our vision, Exceptional Care — Together.”