Laboratory

Location, Hours & Contact Information

Our RMH laboratory is located on the first floor, Room 1372.

Our RMH Laboratory operates 24 hours a day, 7 days a week, 365 days a year.

Lab Support for Ambulatory Care Centre operates Monday-Friday.

Lab Director Contact: 705-324-6111 extension 4453

About Our Laboratory

Our medical laboratory provides timely, accurate, and safe diagnostic testing to support patient care within our hospital. We partner closely with healthcare teams to ensure results are clinically meaningful and easy to understand.

Our Scope:

We offer specimen collection (venipuncture) and ECG procedures as well as analytical testing in Clinical Chemistry, Hematology, Transfusion Medicine and Point-of-Care Testing (POCT). When we are unable to provide testing on-site, we arrange specimen transportation to qualified alternate laboratories.

Our Team:

• Medical Laboratory Technicians
• Medical Laboratory Technologists (MLT), registered with CMLTO
• Integrated Director, Laboratory Services
• Medical Director

Laboratory Licensing & Accreditation:

Ontario Ministry of Health Lab License

Ontario Ministry of Health Lab License Appendix 

Our Laboratory is accredited by Accreditation Canada Diagnostics (ISO 15189 Plus).

Accreditation Canada Diagnostics’ ISO 15189 Plus certification is a rigorous quality standard for medical laboratories, combining the requirements of ISO 15189 (Medical Laboratories – Quality and Competence) with additional Canadian patient‐safety and risk‑management practices. Achieving ISO 15189 Plus demonstrates that our laboratory consistently meets internationally recognized benchmarks for technical competence, quality management, and continuous improvement.

2024-2028 Certificate of Accreditation

RMH is a designated Using Blood Wisely Hospital

The Using Blood Wisely Hospital designation symbolizes a commitment to red blood cell stewardship and to the continuous pursuit of quality improvement. In achieving this designation, we are among a select group of hospitals that are making a difference for patients, donors, and Canada’s blood supply.

 Choosing Wisely Canada and Canadian Blood Services commend Ross Memorial Hospital and their staff for the excellent work in reducing unnecessary red blood cell transfusions.

People‑Centred Care

Our laboratory service is designed around you:

• Clear information: Plain-language instructions for test preparation and results.
• Dignity and privacy: Respectful collection practices and confidential handling of your information. For more information on your privacy, visit RMH's Privacy page or our Patient Bill of Rights. 
• Comfort options: Private collection areas when available; supports for mobility, anxiety, or sensory needs.
• Language access: Interpreter services available by request.
• Accessibility: We strive to make our services accessible, culturally respectful, and inclusive for all patients and families. Wheelchair accessible entrances and collection spaces.
• Feedback matters: We welcome compliments, complaints, and suggestions. 

How to Access Services

Our services are available to patients of our Emergency Department, Inpatient units, and patients registered for services in our Ambulatory Care Centre.  

Your care team will coordinate lab services during your admission or visit when required.

We do not provide community/outpatient lab services.

When to Expect Results (Typical Turnaround Times)

Turnaround times (TAT) reflect the usual time from specimen receipt to result availability. Urgent tests are prioritized.

• Routine on-site services: Same day
• Microbiology (referred-out): 24–72 hours
• Anatomic pathology (referred-out): 3–7 business days
• HPV tests/cytology (referred out): 1–3 weeks
• Send‑out tests: Varies by reference lab and test requested (1–4 weeks)

Your provider will discuss results with you. If your result is critical, we notify your care team immediately.

Receiving Your Results

Reports are issued directly to the requesting provider.

Patients can also access their results directly using MyChart.

Click the MyChart image for more information: 

 

 

 

 

Page Last Updated: March 13, 2026