Ross Memorial Hospital - Kawartha Lakes
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Mental Health Outpatient Program & Community Counselling

How to Complete a Referral for Services

Self-referrals for Day Hospital Program and RAAM Clinic can be initiated by calling Central Intake at (705)328-6064 Monday-to-Friday, 9:00 a.m. to 5:00 p.m. 

Referrals can also be made by your Doctor or Nurse Practitioner. 

Download our Mental Health Referral form here.

Eligibility

Our service is appropriate for residents within the City of Kawartha Lakes and surrounding area who are 18 years of age or older and who are seeking assistance for acute mental health and/or addiction concerns.

Download our Mental Health Program Brochure here.

Where We Are

Mental Health Outpatient Program, RAAM Clinic & Mental Health Inpatient

Enter through the main doors of the hospital. Take the orange elevator located behind the Reflections Café to the second floor.  Head left out of the elevator and go through a set of double doors marked 'Mental Health.'  

Community Counselling

Enter through the main doors of the hospital. Take the yellow elevators, located next to Obstetrics, to the second floor.  Make a left off of the elevator and enter Community Counselling.

There is metered parking for all visitors.  Community Care can also be contacted for transportation assistance.  Some clients who receive ODSP may be eligible to claim parking expenses.
 

Services Offered By Community Counselling and Mental Health Outpatient Program:

If you are in crisis and require emergency support you can be seen by the Crisis RN in our Emergency Department 7 days a week.
 

Day Programs

The Mental Health Day Hospital Program are groups that run four days a week from 9:30 a.m. to 3:00 p.m.  This program consists of an inter-disciplinary Treatment Team that works in conjunction with community agencies, your physician, your family and you. A mental health clinician will assist you in developing your individual goals and work with you to monitor your success.

Joining a Day Program to help you manage your symptoms is a form of treatment. Attending and participating in group programs during recovery from a mental illness is proven to be very effective for many people.

Wellness and health are not only marked by the absence of illness, but by the presence of positive feelings. Understanding mental illness is the key to treatment and Ross Memorial Hospital is proud to offer our community these specialized programs closer to home.
 

Available Classes:

Virtual Mental Health Sessions:

Our team has provided online mental health sessions presented by a mental healthcare practitioner. These sessions were one-way (no participation from attendees) and can be viewed below. 

Archived Sessions:

 

RAAM (Rapid Access Addiction Medicine Clinic)

WHAT DOES RAAM DO?

RAAM offers fast access to medication assisted therapy for both alcohol and opioid use disorders. RAAM also offers brief support/referral for individuals not currently connected to addiction recovery services and resources.

No appointment or referral is necessary.

THE RAAM TEAM

RAAM provides a safe space where you can get help from a physician, nurse or addiction counsellor for your substance use and/or addiction. Our team can help provide you with the tools to support your goals.

OUR PHILOSOPHY FOR TREATMENT AND CARE ARE:

• Client–centred

• Trauma informed

• Without judgment

• A healing environment

If you are feeling nervous or hesitant about going to the clinic, feel free to bring along a friend or family member. You are welcome to come to the clinic even if you are not sure that you have a substance use problem, or you know you have a problem but are not ready to stop yet.

 

RAAM CLINIC LOCATIONS, HOURS & CONTACT INFORMATION

Call to book an appointment at one of the following locations:

 

Ross Memorial Hospital

10 Angeline Street North, Lindsay ON

(705)328-6064

Peterborough Regional Health Centre (PRHC)

George Street Pharmacy

432 George St. N.

Peterborough, ON

(705) 749-9708

Monday, Wednesday & Friday

8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.

 

Northumberland Hills Hospital

1011 Elgin Street West, Suite 200 (2nd Floor), Cobourg ON

(905)377-9891 ext. 200

 

Haliburton Highlands Mental Health Services

14 IGA Rd, Suite 201 Heritage Plaza, Minden ON

(705)286-4575

 

Confidentiality

All counselling requests are handled in the strictest of confidence and are free of charge to all residents of the City of Kawartha Lakes.

In order to protect your confidentiality, your written approval is required prior to the release of any information either verbal or written, except in circumstances where the legal system requires disclosure.

Any declarations regarding risk to others or other illegal activities may require disclosure to the legal system.

Your personal health information is protected under the "Personal Health Information Protection Act, 2004" (PHIPA). This law sets out the rules that we as healthcare providers must follow when collecting, using and sharing your personal health information.

This law also gives you the right to:

To find out more about your rights under PHIPA please go to http://www.ipc.on.ca/ or call 1-800-387-0073.
 

Client Complaint Procedure

Ross Memorial Hospital is committed to providing high quality, timely, sensitive service to our clients. We would very much appreciate hearing any concerns you may have about the services we provide.

Share your concerns with your therapist and/or staff of the main office who will immediately contact the Program Manager or Director.
 

24-Hours Crisis Links

Ross Memorial Hospital has 24-hour crisis links with other hospitals in the region as follows:

Ross Memorial Hospital

Emergency Department
Lindsay, Ontario
705-324-6111

Peterborough Regional Health Centre

705-743-2121

Lakeridge Health - Oshawa

905-576-8711

Ontario Shores Centre for Mental Health Sciences

24-Hour Crisis Line
1-800-263-2679

Other community mental health services include:

HOPE (Helping Others through Peer Education)

705-878-3379

Canadian Mental Health Association

705-328-2704

FourCAST

705-878-5547

Four County Crisis

1-866-995-9933

 

Page Last Updated: February 4, 2025