Ross Memorial Hospital - Kawartha Lakes
page title bg2 images

Community Counselling & Mental Health Outpatient Program

Community Counselling & Mental Health Outpatient Program

How to Complete a Referral for Services

Referrals can be initiated by calling Central Intake at (705) 328-6064 or referral forms can be obtained by coming in to the Mental Health Day Program area Monday to Friday 9:00am—5:00pm.  Referrals can also be made by your Doctor or Nurse Practitioner. 

Where We Are

Mental Health Day Program & Mental Health Inpatient

Enter through the main doors of the hospital. Take the orange elevator located behind the Reflections Café to the second floor.  Head left out of the elevator and go through a set of double doors marked Mental Health.  

Community Counseling

Enter through the main doors of the hospital. Take the yellow elevators located next to Obstetrics to the second floor.  Make a left off of the elevator and enter Community Counseling.

There is metered parking for all visitors.  Community Care can also be contacted for transportation assistance.  Some clients who receive ODSP may be eligible to claim parking expenses.

Services Offered By Community Counselling and Mental Health Outpatient Program:

The above services are available Monday through Friday.  If you are in crisis and require emergency support you can be seen by the Crisis RN in the Emergency Department 7 days a week.


All counselling requests are handled in the strictest of confidence and are free of charge to all residents of the City of Kawartha Lakes.

In order to protect your confidentiality, your written approval is required prior to the release of any information either verbal or written, except in circumstances where the legal system requires disclosure.

Any declarations regarding risk to others or other illegal activities may require disclosure to the legal system.

Your personal health information is protected under the "Personal Health Information Protection Act, 2004" (PHIPA). This law sets out the rules that we as healthcare providers must follow when collecting, using and sharing your personal health information.

This law also gives you the right to:

To find out more about your rights under PHIPA please go to or call 1-800-387-0073.

Client Complaint Procedure

Ross Memorial Hospital is committed to providing high quality, timely, sensitive service to our clients. We would very much appreciate hearing any concerns you may have about the services we provide.

Share your concerns with your therapist and/or staff of the main office who will immediately contact the Program Manager or Director.

24-Hours Crisis Links

Ross Memorial Hospital has 24-hour crisis links with other hospitals in the region as follows:

Ross Memorial Hospital
Emergency Department
Lindsay, Ontario

Peterborough Regional Health Centre

Lakeridge Health - Oshawa

Longer-term stabilization is available through:

Ontario Shores  Centre for Mental Health Sciences
24-Hour Crisis Line

Other community mental health services include:

Reach for Recovery

Canadian Mental Health Association


Four County Crisis

For other support and service information, please go to Emergency Phone Numbers, Support Services and Resources.