Hospital Section Masthead

Visiting a Patient

To protect yourself, the people at RMH, and those you love at home, reduce your risk of infection by washing your hands well and often. Hand washing is the single most important way to prevent the spread of germs.

Wash your hands:

  • Upon entering or exiting the hospital
  • Before and after contact with a patient
  • Before and after eating and drinking
  • After using the restroom
  • After covering a cough or a sneeze

Visitors are asked to supervise small children closely. Visitors who are ill – children included – are asked to reschedule their visit for a time when they are feeling better.

Visiting hours

If you’ve ever been hospitalized, you know what it means to have a loved one at the bedside to help you through your ordeal. Their presence makes us feel better. It’s also nice to have visitors to provide support in a time of need.

Thanks to helpful input from the community, Ross Memorial Hospital has changed its visiting hours policy. Instead of having a set schedule for all visitors, we’re relaxing the rules and providing guidelines for two types of visitors:  support people and guests.

Support people are chosen by the patients to be involved in their care. They help the patient and participate as a member of the care team. If the patient wishes, support people may stay at the hospital overnight. These visits are pre-arranged with the nurse and with other patients in the room.

Guests, who are usually extended family or friends, may now visit between the hours of 9am and 9pm.

All visitors are asked to clean their hands before and after visiting a patient, and be respectful of other patients’ privacy and need for rest. They are also asked to excuse themselves when asked by the hospital team, in order to provide care for the patient or to clean the room.

Visitors play an important role in our patients’ healing and recovery. RMH encourages your involvement.

Questions about your loved one

Information concerning a patient’s condition will only be released to family members and only with the patient’s consent. One family member should be designated to act as the liaison between doctors, nursing staff and other family members. If the patient is accepting telephone calls, the calls will be referred to the patient, otherwise, the calls will be directed to the designated family member.


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