Hospital Section Masthead


Every day, the Ross Memorial team exemplifies the hospital’s vision statement: exceptional care - together.

Among the valued members of the hospital team are the members of the Board of Governors. The Board of Governors is comprised of volunteers who are elected from the community. The Board is responsible for the overall governance of the hospital. Its members set strategic priorities and ensure they’re met; they assess the quality of the care provided, and ensure financial resources are managed appropriately. In addition to monthly board meetings, members serve on various committees of the Board.

With input from the Board of Governors, RMH establishes strategic directions and sets annual objectives to achieve them. The current Strategic Plan identifies five strategic directions for the future:

  1. Patient & Family Inspired Care:  Achieving Patient Goals
  2. Consistent, Reliable Quality:  Every Patient Every Day
  3. Enhancing Teamwork and Care Models:  Improving Outcomes
  4. Championing Partnerships:  Working Together
  5. Safeguarding Financial Health:  Strengthening Resilience

In order to properly assess the evolving healthcare needs of the community, the hospital consults with its community partners, both within the City of Kawartha Lakes, and in the Central East LHIN.

With quality improvement our key strategic priority, the hospital publishes an annual Quality Improvement Plan (QIP), which is used to monitor and report on key quality indicators. The QIP includes specific targets and improvement plans established for the five highest priority indicators and is used to spearhead quality improvement work. 

The QIP Report on Progress is an opportunity for RMH to demonstrate to our community the progress we have made to date on our high priority indicators. In this report, we describe our quality improvement journey and identify some of the challenges we faced in attaining the goals set out in the last QIP.

We take quality improvement very seriously and are committed to achieving the targets that we set for our organization. Focusing on both our successes and our challenges is important as we drive our hospital to continue to improve care.

Hospitals, like many other complex businesses, may have employees who incur business-related expenses that are permissable and should be reimbursed. Our hospital has a detailed policy related to business-related expenses incurred by our staff.

Taxpayers want to know that their healthcare dollars are being spent appropriately. Ross Memorial Hospital is committed to being accountable, open and transparent with its stakeholders and the general public. Compliant with the Broader Public Sector Accountability Act, the Ross Memorial posts the expense claims of all board members and the senior management team.

Ross Memorial Hospital has a detailed Perquisite policy to set out the rules and principles for perquisites where these are provided through public funds and ensure a framework of accountability.

The hospital also has a policy to ensure an ethical, professional and accountable supply chain. 

In accordance with the Broader Public Sector Accountability Act, the hospital reports on its use of consultants, and attests to the accuracy of its reporting.

In the spirit of transparency, the Ross Memorial Hospital is proactively disclosing the CEO’s employment contract. The CEO, Dr. Bert Lauwers, has been part of the RMH team for more than 30 years, and began his role as President and CEO on January 1st, 2015. As required by the Excellent Care for All Act, our CEO’s compensation is linked to our hospital’s performance.

It is an organization-wide goal at the Ross Memorial Hospital to be a responsible neighbour, a good corporate citizen and a community leader in environmental awareness. With the help of the "Go Green Team", the hospital is effectively reducing its carbon footprint by reducing its energy consumption, preserving natural resources and diverting waste from landfill. In compliance with provincial legislation, RMH posts its annual energy consumption and greenhouse gas emission and makes this information available in hardcopy as requested.

If you’d like more information about any of these topics, please contact the Coordinator of Employee & Community Relations at 705-328-6246 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

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