Central Registration (Admitting)
When patients arrive at the hospital, they should come to the Admitting Department located on the main floor right inside the Kent Street entrance. A valid Ontario health card should be presented at each visit.
Your information will be reviewed and paperwork for the correct clinic/admission will be given to you. You will then be directed to the area where you are receiving care.
In the case of a surgical admission, the surgeon will explain the surgical procedure to be performed and will ensure that the benefits and risks of the surgery are understood. A surgical information package will be provided with complete instructions to be followed. Please bring this package to all of your appointments up to and including the day of your surgery.
An "informed consent" form will be reviewed and you will be asked to sign this form and return all completed paperwork to the hospital. Patients being admitted to an inpatient bed will be asked about additional coverage. Please see the section below to review this.
The Hospital offers three types of accommodation:
- Standard Ward Room
- Semi-Private Room
- Private Room
If you have a valid Provincial Health Card, the standard ward room is covered by the Ontario Health Insurance Plan (OHIP). If you request preferred accommodation (a semi-private or private room), you will be responsible for payment of an additional charge. If you have additional health care insurance for preferred accommodation, such as Liberty Health, Mutual, Green Shield, London Life, etc., you must present proof of such insurance at the time of admission. If the private insurance coverage is valid, the Hospital will bill the insurance company directly on your behalf. However, all outstanding amounts not covered by the private plan will be billed to you, the patient. It is your responsibility to be aware of exactly what your private insurance coverage entitles you to, as the percentage of coverage varies and limitations and caps exist. In other words, not all insurance companies cover the full amount of your stay.
If you would like to upgrade your room from a standard ward room to a semi-private or private room, you may do so at an added daily cost, provided the room you request is available.
There may be charges for uninsured items such as crutches, TED stockings, splints, medical devices, etc. Payment arrangements for such items will be made through the nursing unit and your family.
Ambulance transportation for admission or discharge is billed directly to the patient, not the insurance company.
Costs associated with medical and surgical procedures that are not covered by OHIP (i.e. elective circumcision, cosmetic surgical procedures) are considered uninsured and payment for these services is the responsibility of the patient. Payment for both the Hospital fee and the medical practitioner fee are required in advance of the procedure being performed.