Ross Memorial Hospital - Kawartha Lakes
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RMH is recruiting Patient & Family Experience Partners

Patient and Family Experience Partners (PEP) are volunteers who act as advisors to the Hospital Team and provide input to help decision-making when changes are underway.

Patients and their loved ones have a unique perspective of the care and service they receive during their hospital stay. That perspective is invaluable whether the experience was a positive one – or not. What would have made their stay more comfortable? What information would have been helpful? If they had to go through it again, what would they do differently – or wish the Hospital did differently?

These insights are helping the Ross Memorial to improve the way it delivers care, every day.

The Hospital does currently have Patient and Family Experience Partners on several committees, including the Medical Assistance in Dying Steering Committee, and the Better Together Patient and Family Engagement Committee.

Each patient care program at the Ross intends to recruit a Patient and Family Experience Partner over the next year to participate in improvement projects. Involvement may include having a long-term presence on committees, or it could be a short-term commitment involving the completion of surveys or the review of Hospital information to be sure it is clear and reader-friendly.

Currently, the Hospital is looking to recruit PEPs to participate in the development of the Ross Memorial’s Quality Improvement Plan and the parking policy. 

Those interested may apply by completing the application form posted on the RMH website, www.rmh.org/volunteers, or download the Patient Experience Partner Application form here. Submit the completed application form to the RMH Auxiliary’s Director of Volunteer Services via the Information Desk in the Hospital’s main lobby, or email it to publicrelations@rmh.org.

Patient and Family Experience Partners will go through an interview process, including criminal record check, and orientation to understand Hospital policies, such as the promise to protect patient privacy. PEPs must have been patients, or family members of patients, within the last five years.